How can I contact you?
You can reach us via our online contact form or by emailing us at:
support@thehayesclub.com

I contacted you but haven’t heard back!
We’re a small team, but we aim to respond to every inquiry. If you haven’t heard from us in 1-2 days, please resend your message, and we’ll prioritize it.

I didn’t get my links! Where are they?
Check your spam folder first. If they're not there, email us, and we'll send them manually.

Do you offer refunds?
Generally, no. However, if you’re unhappy with your order, contact us—we’ll be happy to discuss your issue and see if a refund is possible.

Why are the prices different from what was shown?
The prices in our videos are accurate but listed “per person” (pp). We calculate them based on the max occupancy of the property.